Pick-up and free advice at home

All our stores are temporarily closed, but we are still available for store pick-up, free interior advice by phone and advice at home. In these times it’s important that your home should be cozy and comfortable and we would like to help you with that. Do you need to help with finding the right furniture in the right color and fabric? Book a free phone appointment at one of our stores via the booking system.

Our customer service is always available during office hours for all your questions.

Store pick-up


Would you like to have an accessory from HAY as soon as possible? No problem, we can fix that. Our stores in HAY HOUSE Amsterdam and HAY Rotterdam are available for store pickup. Call or email HAY HOUSE Amsterdam or HAY Rotterdam to check if we have the products in stock. The minimum spend for a store pick-up is €30,- and the payment takes place online. Pickup is available from monday till friday from 12h till 17h in the afternoon.

HAY HOUSE Amsterdam
Spuistraat 281a-c 

1012 VR Amsterdam

Tel: +31-(0)20-3708851
Mail: info@hay-amsterdam.com


Opening hours
Monday 12:00 - 18:00
Tuesday t/m Friday 10:00 - 18:00
Saturday & Sunday gesloten

HAY Rotterdam
Corner Meent / Haagseveer 99 

3011 AH Rotterdam

Tel: +31-(0)
10-2265710
Mail: info@hayinrotterdam.com



Opening hours
Monday 12:00 - 18:00
Tuesday t/m Friday 10:00 - 18:00
Saturday & Sunday gesloten

Free interior advice by phone 



Do you need advice now that all stores are closed. We got you! Our advisors are still ready to give you the best advice for a new sofa, chairs or cushions. Book a free telephone appointment at one of our stores on the day and time when it suits you. After you have made an appointment, one of our advisors will contact you. During the advice we help you on your way using color swatches, fabrics and drawings, so that after the advice you have plenty of inspiration to decorate your interior with the HAY furniture that suits you.
We offer interior advice for:

• Furniture; a new sofa, diner table or chairs.
• Lighting; what fits best in your living room.
• New Order Shelving System; create your own cabinet with this modular system.

Free advice at home

Now that our stores are closed, we take the HAY collection "on the road"! Would you like to know the comfort of a certain chair, armchair or sofa after your telephone consultation? We'll come to your home and place the furniture in your living room. We'll also take extra fabric samples with us right away and discuss all possible options together. And yes, we will keep 1.5 meter distance of all time.

What are the conditions for advice at home? 
• The costs are €150,- (Would you like buy the furniture after seeing it? Then this amount will be deducted from your purchase amount).
• Home furnishing advice is currently only possible in the Randstad.

Call HAY HOUSE Amsterdam of HAY Rotterdam for more information.

Return policy extended 


Due Covid-19 we extend the return period. Did you order between November 23rd of 2020 and February 9th of 2021? It is possible to return your order until February 28 of 2021.