Delivery

Delivery charges and services

You’ll be charged for each product, so if you’re ordering more than one, the total delivery cost will be added up and shown at checkout. If you order products for more than € 20,- the standard delivery costs will be for us. Standard delivery means that the package will be send by regular mail or standard delivery to your front door. If you order products for more than €1000,- the delivery and assembly service will be for us. For extra services (weekend or VIP service) for medium sized and large packages, our delivery partners will contact you for the delivery and services. Please contact us for more information about the costs of these services.

Please note: remember that it's your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order. If the package does not fit through the door or staircase, extra costs might be added. Please make sure that you inform us when you place your order.

Can I get a VAT invoice?

Of course. This is provided straight away in your confirmation email or you can find a copy in your account. Just login and go to your orders. Here you can find a PDF invoice.

My order is later than expected – What shall I do?

Firstly, we'd like to apologize. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. If you've been waiting longer than you should have and you haven't heard from us , please log in on your account on hayonlinewinkel.com and go to 'Order history and details’ to get the most up to date information on the whereabouts of your products.

How do I track the progress of my order?

Just log into your account on Hayonlinewinkel.com and go to ‘Order history and details’ to get the most up to date information of your order.

What is the average delivery time?

We deliver in the Netherlands. The delivery time is different for each product. You can find the estimated delivery time of each product on the product page. Some deliveries may take longer or shorter. We always do our best to contact you and communicate the changes. On the product page you can find the expected availability. Small items are usually shipped within 3 working days. Medium and large items usually take longer. In general you can follow the following:

In stock: the product is in stock in our warehouse. Taking the processing of the order into account, the delivery time is 1 to 3 working days.

Out of stock: The product isn’t in stock, you can find the indicated delivery time on the product page. Please note that this is an estimated delivery time. The product can be delivered earlier or later. We always do our best to contact you and communicate the changes. Would you like to know more about the delivery time of a product before purchasing the product? Please contact us.

Payment Options

These cards are accepted at our website and all of our stores

Payment with ideal Payment with ideal is easy and safe. The transfer is made in the familiar payment environment of your own bank. The following banks are connected: ABN AMRO, ASN Bank, Bunq, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank, van Lanschot.

Payment with credit card. Payment with a Visa or Mastercard from a Dutch financial institution is also possible.

Guarantee Period

Does my purchase come with a warranty?

Absolutely, you have chosen a CBW-approved shop. This will enable you to take advantage of the numerous benefits, and even more importantly, you will enjoy more security. Would you like to read the General Conditions? Read the Terms and Conditions here.

Support

I received the wrong product, what shall I do?

Firstly, we’re sorry you received the wrong product. Please contact our customer service with details of your order and what you’ve received (included photos and your order number). We’ll get it sorted.

I’ve received only part of my order.

Please check your confirmation, sometimes it happens that you will receive the other items at a later date. If you have any further questions, please don’t hesitate to contact our customer service.

I’ve received a damaged item, what shall I do?

At Hayonlinewinkel.com, we do our best to ensure the quality of all our products. Despite the series of quality checks, occasionally products do arrive with damage. Should your product not arrive in perfect condition, our dedicated Customer Care Team is on hand to resolve the issue and to advise on the best solution, including refund or repair options. In order to help us assess the situation, we ask that you send a photograph of the product fault to our customer service and we can proceed from there.